Privacy Policy

Last Update 2025

Pacific Valor Law (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ( https://pacificvalorlaw.com/ ), use our services, or communicate with us.

**Please read this Privacy Policy carefully.** By using our website or engaging our legal services, you consent to the practices described in this Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

This Privacy Policy can be printed for reference by using the print command in the settings of any browser.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our website and clients who engage our legal services.

1.1 Personal Information

“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to you. We may collect the following categories of Personal Information:

1.2 Sensitive Personal Information

We do not intentionally collect “sensitive personal information” as defined by various state privacy laws, except as necessary for legal representation (such as medical information for VA disability claims, which is essential to the services you request).

1.3 Information You Provide Voluntarily

We collect information that you provide directly to us, including through:

If you submit any sensitive information before an attorney-client relationship is established, you do so at your own risk and we will not be liable for consequences of your submission.

1.4 Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies, web beacons, and other tracking technologies (see Section 8 for details).

1.5 Information from Third Parties

We may receive information about you from:

2. HOW WE COLLECT INFORMATION

We collect information through various methods:

2.1 Direct Collection

We only require that you provide an email address on the contact form. Additional information is optional but helps us serve you better.

Video consultations may be recorded with your advance consent for case documentation purposes. We will always inform you before recording begins.

2.2 Automatic Collection

2.3 Third-Party Collection

3. HOW WE USE YOUR INFORMATION

We use your Personal Information for the following purposes:

3.1 Legal Representation

3.2 Website and Service Operation

3.3 Communication

3.4 Business Operations

Information generated by cookies and trackers (including your IP address and geo-location) is transmitted to third-party vendors for analysis. This information is NOT used for direct marketing purposes or cross-context behavioral advertising.

3.5 Legal and Compliance

3.6 With Your Consent

We may use your information for other purposes with your explicit consent.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose your Personal Information in the following circumstances:

4.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

4.2 Federal Agencies (For Representation)

When you engage us to represent you, you authorize us to disclose your information to:
Your VA Form 21-22 or SSA-1696 authorizes these disclosures.

4.3 Third-Party Service Providers

We share your information with third-party service providers who perform services on our behalf:

4.4 Within Our Organization

Pacific Valor Law may share your personal information within our law firm for operational, legal representation, and administrative purposes. Access to your information is limited to attorneys and staff who need it to perform their job functions.

4.5 Business Transfers

If Pacific Valor Law is involved in a merger, acquisition, sale of assets, bankruptcy, or similar transaction, your information may be transferred as part of that transaction.

4.6 Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law or if we believe such action is necessary to:

4.7 Referrals to Other Attorneys

If we are unable to assist with your matter but know an unaffiliated attorney or firm that may be able to help you, we may refer you and share information you provided to us with that party. We will inform you before making such referrals.

4.8 Aggregate or De-Identified Information

We may share aggregate statistical information or de-identified information that cannot reasonably be used to identify you. For example:

This information does not identify you personally and is not subject to this Privacy Policy.

4.9 With Your Family or Authorized Representatives

If you authorize us, we may share information with:

We will verify authorization before any such disclosures.

4.10 No Sale of Personal Information

WE DO NOT SELL YOUR PERSONAL INFORMATION.

We do not exchange your personal information for monetary consideration to third parties.

4.11 No Sharing for Cross-Context Behavioral Advertising

WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES FOR PURPOSES OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.

5. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TOOLS

5.1 Use of AI in Legal Services

We may use artificial intelligence and machine learning tools to assist with legal research, document analysis, case strategy, and drafting. These tools help us provide more efficient and cost-effective legal services.

5.2 Human Oversight and Review

IMPORTANT: All AI-assisted work is reviewed, edited, and approved by licensed attorneys before being used in your case or sent to you. AI tools assist our attorneys but do not replace professional legal judgment, expertise, or responsibility.

5.3 AI Data Privacy and Security

We take the following precautions when using AI tools:

5.4 AI Tool Selection and Oversight

We carefully evaluate AI tools before use, considering:
We regularly review our AI tools and practices to ensure they meet professional responsibility standards and protect client confidentiality.

5.5 Client Rights Regarding AI Use

You do not have the right to opt out of AI use entirely, as AI tools are integral to our efficient service delivery. However, all AI outputs are reviewed by licensed attorneys, and AI does not make decisions about your case.

6. INTERNATIONAL DATA TRANSFERS

6.1 Japan Office and U.S. Processing

Pacific Valor Law operates a physical office in Okinawa, Japan, but processes and stores data primarily in the United States.

Depending on your location, data transfers may involve transferring your data to a country other than your own.

6.2 U.S. Data Protection Standards

U.S. data protection laws may differ from those in Japan, the European Union, or your country of residence. By using our services, you consent to the transfer of your information to the United States.

We take appropriate safeguards to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

6.3 European Union and EEA Residents

If you are located in the European Union (EU) or European Economic Area (EEA):

6.4 Japan Residents

For residents of Japan, we comply with the Act on the Protection of Personal Information (APPI – 個人情報保護法) to the extent applicable.
Cross-Border Transfer Notice:
Your personal information will be transferred to and processed in the United States. By using our services, you consent to this transfer. We ensure appropriate security measures are in place to protect your information.

6.5 Other International Users

If you are located outside the United States, Japan, or the EU/EEA, please be aware that:

7. ATTORNEY-CLIENT PRIVILEGE AND CONFIDENTIALITY

7.1 Before Representation Begins

Do not send highly sensitive information until we have established an attorney-client relationship.

7.2 After Engagement Agreement Signed

Once we sign an Engagement Agreement, all communications and information related to your representation are protected by:

7.3 Exceptions to Confidentiality

Even after engagement, we may disclose confidential information:

7.4 Protection of Privileged Information

We take extraordinary measures to protect privileged information:

7.5 Your Responsibilities

To maintain privilege and confidentiality:

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

8.3 Web Beacons (Tracking Pixels)

In addition to cookies, we use web beacons (also called “tracking pixels” or “clear GIFs”) to better tailor our website and provide better customer service.

8.4 Flash Cookies

We may use Flash cookies: (Local Shared Objects) on our website. Flash cookies are small pieces of information stored and accessed by Adobe Flash.

If you want to disable Flash cookies:
  • Open the Adobe Settings Manager (accessible by right-clicking Flash content and clicking “Global Settings”)
  • Navigate directly to your storage settings through the Flash website
  • Clear some or all Flash cookies manually through the Website Storage panel
  • Turn off Flash Storage completely
Note: Disabling Flash cookies could prevent some parts of our website from working properly.

8.5 How We Use Cookies and Tracking Technologies

We use cookies and tracking technologies to:
  • Keep you signed in to the client portal
  • Remember your preferences
  • Understand how you use our website
  • Improve website performance
  • Analyze traffic patterns
  • Deliver relevant advertising (with your consent)
  • Prevent fraud and improve security
  • Track effectiveness of marketing campaigns
  • Measure website and advertising performance

8.6 Third-Party Cookies

Our website may contain cookies from third parties:
A. GOOGLE ANALYTICS:
  • Tracks website usage and visitor behavior
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: https://tools.google.com/dlpage/gaoptout
B. GOOGLE ADS:
  • Delivers targeted advertising
  • Tracks ad performance
  • Privacy Policy: https://policies.google.com/privacy
C. CALL TRACKING METRICS:
  • Tracks phone calls from website
  • Analyzes call quality and outcomes
  • [Link to privacy policy]
D. SOCIAL MEDIA PLATFORMS:
  • Facebook Pixel (if used)
  • LinkedIn Insight Tag (if used)
  • Privacy policies available on respective platforms

8.7 Managing Cookies

You can control cookies through:
A. BROWSER SETTINGS:

  • Most browsers allow you to refuse or delete cookies
  • You can set your browser to notify you when you receive a cookie
  • Blocking all cookies may impair website functionality

How to manage cookies in common browsers:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

B. OPT-OUT TOOLS:

  • Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative Opt-Out Tool: https://optout.networkadvertising.org/
  • Digital Advertising Alliance Opt-Out Tool: https://optout.aboutads.info/

C. DO NOT TRACK SIGNALS:
Some browsers offer “Do Not Track” (DNT) settings. We treat Do Not Track flags as valid opt-out requests under applicable law for analytics and advertising cookies.

However, note that:

  • These signals are associated with a specific device and browser
  • Signals will not transfer when you switch devices or browsers (e.g., from laptop to mobile)
  • We do not keep records that match users to their web browsers or IP addresses
  • You may need to submit a written request to exercise privacy rights as they relate to information in our customer records

8.8 Cookie Consent

By using our website, you consent to our use of essential cookies. For non-essential cookies (analytics, advertising), we may request your consent through a cookie banner or settings.

You can withdraw consent or change cookie preferences at any time through your browser settings or our cookie preference center (if available).

9. THIRD-PARTY SERVICE PROVIDERS

9.1 Service Provider Categories

We engage third-party service providers to help us operate our business and provide services to you. These providers have access to your Personal Information only to perform specific tasks on our behalf.


Categories of service providers:

A. TECHNOLOGY AND INFRASTRUCTURE:

  • Website hosting and cloud storage
  • Email services and communication tools
  • Client relationship management (CRM) systems
  • Workflow automation platforms
  • Cybersecurity and data protection services
  • IT support and maintenance

B. COMMUNICATION SERVICES:

  • Smith.ai: Telephone answering and call routing service
  • Text/SMS messaging platforms
  • Email marketing platforms
  • Video conferencing platforms

C. ANALYTICS AND MARKETING:

  • Website analytics (Google Analytics)
  • Call tracking and analytics (Call Tracking Metrics)
  • Email marketing platforms
  • Social media advertising platforms
  • Marketing automation tools
  • Search engine optimization (SEO) services

D. PAYMENT PROCESSING:

  • Stripe (credit card and ACH processing)
  • Payment gateway providers
  • Accounting and invoicing software

E. LEGAL AND CASE SUPPORT:

  • Medical record retrieval services
  • Court reporting services
  • Expert witness services
  • Translation and interpretation services
  • Document management systems

9.2 Service Provider Obligations

All service providers are contractually required to
  • Use your information only for specified purposes
  • Implement appropriate security measures
  • Not disclose your information to third parties (except as necessary to perform services)
  • Comply with applicable privacy and security laws
  • Return or destroy your information when services end (unless legally required to retain)
  • Notify us of any data breaches
Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that:
  • Describes the purpose
  • Requires the recipient to keep information confidential
  • Prohibits use except for performing the contract

9.3 Service Provider Data Practices

We conduct due diligence on service providers by:
  • Reviewing their privacy and security policies
  • Assessing their data protection practices
  • Requiring data processing agreements
  • Evaluating security certifications (SOC 2, ISO 27001, etc.)
  • Conducting periodic reviews of service provider practices

9.4 International Service Providers

Some service providers may be located outside the United States or
Japan. Your information may be processed in countries with different
data protection laws.

We ensure that
  • International transfers comply with applicable laws
  • Appropriate safeguards are in place (such as Standard Contractual Clauses)
  • Service providers maintain adequate data protection

9.5 Changes to Service Providers

We may change service providers from time to time. This Privacy Policy
applies to all service providers we use, regardless of specific names.

If we engage a new category of service provider with access to your
Personal Information, we will update this Privacy Policy accordingly.

10. DATA SECURITY

10.1 Our Security Commitment

We take data security seriously and implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction.

We employ commercially suitable security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure.

10.2 Technical Security Measures

A. ENCRYPTION:
  • In Transit: We use Transport Layer Security (TLS) encryption for data transmitted between your browser and our website
  • At Rest: Sensitive data stored on our servers is encrypted
  • Email:We offer secure/encrypted email options for sensitive communications
B. ACCESS CONTROLS:

  • Password-protected systems
  • Multi-factor authentication (MFA) for sensitive systems
  • Role-based access (staff only access information needed for their job)
  • Unique user accounts (no shared logins)
C. NETWORK SECURITY:

  • Firewalls to protect our network
  • Intrusion detection and prevention systems
  • Regular security monitoring
  • Virtual Private Network (VPN) for remote access
  D. SECURE SYSTEMS:

  • Regular software updates and security patches
  • Antivirus and anti-malware protection
  • Vulnerability scanning and testing
  • Secure coding practices

10.3 Administrative Security Measures

A. POLICIES AND PROCEDURES:

  • Written information security policies
  • Incident response and breach notification procedures
  • Data retention and destruction policies
  • Acceptable use policies for staff

B. STAFF TRAINING:

  • Regular security awareness training
  • Phishing and social engineering education
  • Confidentiality agreements for all staff
  • Professional responsibility training for attorneys

C. VENDOR MANAGEMENT:

  • Due diligence on service providers
  • Data processing agreements
  • Regular vendor security assessments

D. ACCESS LIMITATIONS:

  • Need-to-know basis for information access
  • Least privilege principle (minimal necessary access)
  • Regular access reviews and termination of unnecessary access

Personal information is accessible only by staff designated to handle online requests, complaints, or legal representation. All agents and contractors with access to personal information are bound to adhere to our security standards.

10.4 Physical Security Measures

A. OFFICE SECURITY:
  • Locked office when unattended
  • Visitor sign-in and escort procedures
  • Secure document storage (locked cabinets)
  • Shredding of paper documents with Personal Information
B. DEVICE SECURITY:
  • Laptop encryption and password protection
  • Mobile device management policies
  • Screen locks and automatic logouts
  • Prohibition of storing sensitive data on personal devices

10.5 Data Backup and Recovery

  • Regular backups of critical data
  • Secure, encrypted backup storage
  • Disaster recovery and business continuity plans
  • Regular testing of backup restoration procedures

10.6 Security Limitations

IMPORTANT: While we implement reasonable security measures, no system is completely secure. We cannot guarantee the security of information sent to us electronically on our website, and transmission of information is therefore entirely at your own risk.

Risks beyond our control include:
  • Vulnerabilities in third-party systems or software
  • Sophisticated cyberattacks or hacking attempts
  • Human error or insider threats
  • Physical theft or natural disasters
  • Social engineering attacks targeting you
The transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted through our website or over email. Any transmission of personal information is at your own risk.

10.7 Your Security Responsibilities

You play a critical role in protecting your information:
A. PASSWORDS:
  • Choose strong, unique passwords
  • Do not share passwords with anyone
  • Change passwords if you suspect unauthorized access
  • Use different passwords for different accounts
B. DEVICE SECURITY:
  • Keep your devices secure (password/PIN protection)
  • Install security updates and antivirus software
  • Do not access your case information on public/shared computers
  • Log out when finished using our client portal
C. COMMUNICATION:
  • Be cautious of phishing emails or suspicious communications
  • Verify our identity before providing sensitive information
  • Do not send highly sensitive information via unencrypted email
  • Use our secure client portal for document uploads when possible
D. REPORTING:
  • Report suspicious activity or potential security incidents immediately
  • Notify us if you lose a device with access to your case information
  • Alert us to any unauthorized access to your account
Contact us at:[[email protected]](mailto:[email protected]) or [Phone Number]

10.8 Security Incidents and Data Breaches

If we experience a data breach or security incident affecting your Personal Information, we will:
  • Investigate the incident promptly
  • Take steps to mitigate harm and prevent recurrence
  • Notify you as required by law
  • Notify regulatory authorities if required
  • Cooperate with law enforcement if criminal activity is suspected
We will provide notice of a breach within the timeframes required by applicable law.

11. DATA RETENTION

11.1 How Long We Keep Your Information

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Unless specified otherwise in this Privacy Policy, personal information shall be processed and stored for as long as required by the purpose it has been collected for and may be retained for longer due to applicable legal obligation or based on your consent.

11.2 Retention Periods by Category

A. CLIENT CASE FILES (AFTER REPRESENTATION ENDS):
  • Minimum: 7 years after case conclusion (as required by New Jersey attorney ethics rules)
  • Typical: 10-15 years (to protect against potential malpractice claims and comply with professional responsibility requirements)
  • May be longer if: Ongoing appeals, statute of limitations concerns, or regulatory requirements
B. PROSPECTIVE CLIENT INFORMATION (IF NOT ENGAGED):
  • Minimum: Until inquiry is resolved or declined
  • Typical: 2-3 years (in case you contact us again or to defend against conflicts claims)
  • May be longer if we need to maintain records for legal or compliance reasons
C. FINANCIAL RECORDS:
  • Minimum: 7 years (for tax and accounting purposes)
  • As required by IRS regulations and accounting standards
D. MARKETING AND COMMUNICATION RECORDS:
  • Until you opt out or request deletion
  • At least 3 years for email marketing (to honor opt-out requests)
E. WEBSITE ANALYTICS DATA:
  • Google Analytics data: 26 months (default setting)
  • Server logs: 12-24 months
F. TELEPHONE RECORDINGS:
  • Quality assurance recordings: 6-12 months
  • Case-related recordings: Same as case file retention
G. EMPLOYMENT RECORDS (IF APPLICABLE):
  • As required by federal and state employment laws
  • Typically 3-7 years after employment ends

11.3 Factors Affecting Retention

We determine retention periods based on:
  • Professional responsibility requirements (attorney ethics rules)
  • Statutes of limitations for legal claims
  • Tax and accounting regulations
  • Federal records retention requirements
  • Business needs (such as defending against claims or disputes)
  • Your requests for deletion (balanced against legal obligations)
  • Legal obligations to which we are subject
  • Purposes of legitimate interests pursued by us

11.4 Secure Destruction

When we no longer need your information, we securely destroy it:
A. ELECTRONIC DATA:
  • Secure deletion or overwriting
  • Destruction of backup copies
  • Certified destruction for highly sensitive data
B. PAPER RECORDS:
  • Cross-cut shredding
  • Secure destruction services for large volumes
  • Certificates of destruction maintained

11.5 Exceptions to Deletion

We may retain information beyond standard retention periods if:
  • Required by law or regulation
  • Necessary to defend legal claims
  • Needed to resolve disputes
  • Essential for our legitimate business interests
  • You have specifically requested we retain information
  • The information is necessary to comply with a legal obligation
  • Required to fulfill a contract with you
Once the retention period expires, personal information shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

11.6 Archived Records

Older records may be archived to secure, offline storage. Archived records are subject to the same security and confidentiality protections but may take longer to retrieve.

12. YOUR PRIVACY RIGHTS

Your privacy rights vary depending on your location and applicable laws. This section describes rights you may have under various laws.

12.1 Right to Access

You have the right to request access to the Personal Information we have about you.
You can request:
  • Confirmation of whether we process your Personal Information
  • Categories of Personal Information we collect
  • Specific pieces of Personal Information we have about you
  • Sources from which we collected your information
  • Purposes for which we use your information
  • Categories of third parties with whom we share your information
How to exercise: Email [[email protected]](mailto:[email protected]) or call [Phone Number]
Response time: Within 45 days (may be extended by 45 days if complex)

12.2 Right to Correction

You have the right to request correction of inaccurate Personal Information.
If you believe information we have about you is inaccurate, you may request that we:
  • Correct inaccurate information
  • Complete incomplete information
  • Update outdated information
Important:We maintain the accuracy of your case file. Inaccurate information in your case file could harm your claim. Please notify us immediately if you identify any errors.
How to exercise: Email [[email protected]](mailto:[email protected]) or notify your attorney directly

12.3 Right to Deletion

You may have the right to request deletion of your Personal Information, subject to exceptions.
EXCEPTIONS – We may NOT delete your information if necessary to:
  • Complete the transaction or service you requested
  • Comply with legal obligations (including attorney ethics rules requiring retention of case files)
  • Defend against legal claims or establish, exercise, or defend legal claims
  • Maintain attorney-client privilege and confidentiality protections
  • Detect and prevent fraud or security incidents
  • Comply with professional responsibility requirements
  • Exercise free speech or ensure another’s right to free speech
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest
  • Enable internal uses reasonably aligned with your expectations
For current or former clients: Due to attorney ethics rules, we must retain case files for a minimum period (typically 7-10 years). We cannot delete your complete case file during this period.
For prospective clients who were not engaged: We can typically delete your information upon request, subject to legal exceptions.
How to exercise: Email [[email protected]](mailto:[email protected]) with subject line “Deletion Request”

12.4 Right to Data Portability

You may have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
We can provide your information in formats such as:

12.5 Right to Opt Out of Marketing Communications

You have the right to opt out of marketing emails at any time.
How to opt out:
  • Click “Unsubscribe” link in any marketing email
  • Email [[email protected]](mailto:[email protected]) with subject “Unsubscribe”
  • Call our office and request removal from marketing list
  • Send written request to our mailing address
Important:Opting out of marketing does NOT affect:
  • Service-related communications about your case
  • Responses to your inquiries
  • Legal notices or required communications
  • Billing and payment communications
  • Transactional emails
Response time: We will process opt-out requests within 10 business days.

12.6 Right to Opt Out of Sale or Sharing

WE DO NOT SELL YOUR PERSONAL INFORMATION.
We do not exchange your information for monetary consideration.
WE DO NOT SHARE YOUR PERSONAL INFORMATION FOR CROSS-CONTEXT BEHAVIORAL ADVERTISING.
If this changes in the future, we will provide clear notice and an opt-out mechanism.

12.7 Rights Under GDPR (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):
A. RIGHT TO RESTRICT PROCESSING:
You can request that we limit how we use your information under certain circumstances, such as:
  • While we verify accuracy of information you’ve disputed
  • When processing is unlawful but you don’t want data deleted
  • When you need the information for legal claims
  • While we verify our legitimate grounds for processing
B. RIGHT TO OBJECT:
You can object to:
  • Processing based on legitimate interests
  • Direct marketing (including profiling)
  • Processing for scientific/historical research or statistical purposes
C. RIGHT TO WITHDRAW CONSENT:
If processing is based on consent, you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
D. RIGHT TO LODGE A COMPLAINT:
You can file a complaint with your local data protection authority
E. RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION-MAKING:
You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal effects concerning you or similarly significantly affect you
F. RIGHT TO INFORMATION ABOUT DATA TRANSFERS:
You are entitled to learn about the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries
How to exercise GDPR rights: Email [[email protected]](mailto:[email protected]) with subject line “GDPR Rights Request”
EU Representative (if applicable): [Name and contact if you have appointed an EU representative under GDPR]

12.8 Verification of Identity

To protect your privacy, we must verify your identity before responding to privacy rights requests.
We may request:
  • Information matching what we have on file (name, email, phone)
  • Government-issued ID (for sensitive requests)
  • Additional verification if identity cannot be confirmed
For attorney-client relationships: We may need to verify through your attorney of record or through secure client portal access.
We use commercially reasonable efforts to verify identity. We will not respond to any request if we are unable to verify your identity.

12.9 Authorized Agents

You may designate an authorized agent to make privacy requests on your behalf. We require:

  • Written authorization signed by you
  • Proof of the agent’s identity
  • Verification of your identity

If you are an adult, you can make a request on behalf of a child under your parental authority.

12.10 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.
We will not:
  • Deny you services
  • Charge different prices or rates
  • Provide a different level or quality of services
  • Suggest you will receive different services or pricing
However: If you refuse to provide personal information or ask us to delete or stop selling your personal information, and that personal information or sale is necessary for us to provide you with services, we may not be able to complete that transaction.
To the extent permitted by law, we may offer you promotions, discounts, or other deals in exchange for collecting, keeping, or selling your personal information, provided that the financial incentive offered is reasonably related to the value of your personal information.

12.11 Response Time and Format

We will respond to verified requests:
  • Within 45 days of receipt (may extend by 45 days if complex and we notify you)
  • Free of charge (for first request; may charge reasonable fee for excessive or repetitive requests)
  • In writing (email or mail, as you prefer)
If we cannot fulfill your request, we will explain why.
We may take up to 90 days to fulfill your request if complex.

13. TELEPHONE AND TEXT MESSAGE COMMUNICATIONS

13.1 Text/SMS Message Communications

We may use text messaging (SMS) to communicate with you about your service and case.
How we use text messaging:
  • Send appointment reminders
  • Provide case updates
  • Request information or documents
  • Respond to your inquiries
  • Send verification codes for two-factor authentication
Your Consent:
By providing your mobile phone number to us, you consent to receive text messages from Pacific Valor Law or our service providers at the number you provide.
Message frequency:
Message frequency varies depending on your case needs and communication preferences.
Standard rates:
Normal messaging rates apply as determined by your mobile carrier. Message and data rates may apply for any messages sent to you from us and to us from you.
Carrier liability:
Mobile carriers are not liable for delayed or undelivered messages.

13.2 Marketing Text Messages (With Opt-In)

We will ONLY send marketing-related text messages if you have provided explicit opt-in consent.
Marketing messages may include:
  • Educational content about VA disability or Social Security disability law
  • Webinar invitations
  • Updates about changes in federal benefits law
  • Promotional offers
You can opt-in by:
  • Checking the box on our website: “I consent to receive marketing text messages”
  • Texting a keyword to our number (if we provide this option)
  • Providing written consent

13.3 Opt-Out of Text Messages

You may opt out of text messaging at any time. How to opt out: A. FOR ALL TEXT MESSAGES:
  • Reply “STOP” to any text message from us
  • After you send “STOP,” we will send you a confirmation text message
  • You will no longer receive text messages from us
  • If you want to join again, sign up as you did the first time
B. FOR SPECIFIC PHONE NUMBER:
  • Send “STOP” to end communications from that particular phone number
  • You may continue to receive service-related and non-marketing text messages from other phone numbers we manage
  • You can opt out of those in a similar fashion
C. OTHER OPT-OUT METHODS:

13.4 Help and Support

If you are experiencing issues with text messaging:
  • Reply with the keyword “HELP” for assistance
  • Email: [[email protected]]
  • Call: [+123 (4567) 890]

13.5 No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All other categories of information exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except as necessary to provide the messaging service.

13.6 Telephone Communications - Recording Notice

IMPORTANT NOTICE: CALLS MAY BE RECORDED
When you call Pacific Valor Law:
  • Your call may be answered by Smith.ai (our telephone answering service) or our staff
  • Calls may be monitored and/or recorded for:
    • Quality assurance
    • Staff training purposes
    • Accurate record-keeping
    • Case documentation
By calling Pacific Valor Law, you consent to such monitoring and/or recording.

If you do not wish to be recorded, please inform the representative at the beginning of the call. We will accommodate your request when possible, but note that some recording may be necessary for quality assurance and business operations.

13.7 Automated Telephone Technology

By submitting a telephone number to us, you agree that Pacific Valor Law, Smith.ai, or third parties acting on our behalf may contact you at the number provided using:
  • Automated dialing technology
  • Artificial or prerecorded voice messages
  • Text/SMS messages
Your consent is not a condition of receiving any of our services.
You may contact us through other means (email, postal mail, or by calling us directly without providing consent to automated calls).

13.8 Click-to-Call Monitoring

By calling Pacific Valor Law through click-to-call buttons on our website or through search engines (such as Google), you agree that:
  • Pacific Valor Law and/or its marketing partners may monitor and/or record your call
  • Call data may be used for quality assurance and marketing analysis
  • Call tracking metrics may be collected

14. CHILDREN'S PRIVACY

14.1 No Services Directed to Children

Pacific Valor Law’s website and services are not directed to children under the age of 18. We do not knowingly collect Personal Information from children under 18 without parental consent.

We do not sell products or services for purchase by children.

14.2 Age Verification

Users of our website must be 18 years of age or older.

By using our website, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 is authorized to submit or post any information, including personally identifiable information, on our website.

Under no circumstances may anyone under age 13 use our website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

14.3 Parental or Guardian Representation

In some cases, we may represent minors for federal benefits (such as Social Security disability for a child or VA survivor benefits for a minor dependent). In these cases:
  • A parent or legal guardian is the client and makes decisions
  • he parent or guardian consents to information collection on the minor’s behalf
  • We collect only information necessary for the minor’s benefit claim
The parent or guardian must:
  • Be at least 18 years of age
  • Have legal authority to act on behalf of the minor
  • Agree to these Terms on behalf of the minor
  • Provide consent for collection of the minor’s information

14.4 If We Learn of Child's Information

If we learn that we have collected Personal Information from a child under 18 without parental consent, or from a child under 13 in any circumstance, we will delete that information as quickly as possible.
If you believe we have inadvertently collected information from a child under 18 (or 13), please contact us immediately at:

15. LINKS TO OTHER WEBSITES

15.1 Third-Party Websites

Our website may contain links to third-party websites, including:
  • Government agency websites (VA.gov, SSA.gov, OPM.gov)
  • Legal resources and information sites
  • Medical information websites
  • News and educational content
  • Social media platforms
  • Third-party service provider websites
By accessing third-party websites through our site, you are consenting to the terms and privacy policies of those websites.

15.2 No Responsibility for Third-Party Sites

**We are not responsible for:** – Privacy practices of third-party websites – Content on third-party websites – Security of third-party websites – Accuracy of information on third-party websites – Third-party services, products, or transactions **If we provide a link to a third-party website, we are doing so as a convenience only, and we do not accept any responsibility or liability for their policies whatsoever as we have no control over them.**

15.3 Third-Party Privacy Policies

**This Privacy Policy does NOT apply to third-party websites.** Each third-party website has its own privacy policy and terms of use. **We recommend you:** – Review the privacy policy of any website you visit – Be cautious about sharing Personal Information on third-party sites – Understand how third parties use your information

15.4 Links Are Not Endorsements

The presence of a link to a third-party website does not constitute our endorsement of that website or its content, products, or services.

15.5 Government Agency Websites

Links to government websites (VA.gov, SSA.gov, etc.) are provided for your convenience to access: – Benefit information – Claim status tools – Educational resources – Forms and applications These government websites have their own privacy policies, typically governed by federal privacy laws such as the Privacy Act of 1974.

16. CHANGES TO THIS PRIVACY POLICY

16.1 Right to Modify

We reserve the right to modify this Privacy Policy at any time to reflect: – Changes in our practices – Changes in applicable laws – New features or services – Feedback from clients or users – Best practices or industry standards

16.2 Notice of Changes

**We will notify you of material changes by:** – Posting the updated Privacy Policy on our website with a new “Last Updated” date – Displaying a notice on our website homepage for 30 days – Sending email notice to clients (if we have your email address) – Pop-up notification when you visit our website – Posting a notice on our site and/or within our App (if applicable) **Material changes** include: – New categories of information collected – New purposes for using information – New categories of third parties receiving information – Changes that significantly reduce your privacy rights

16.3 Effect of Changes

**Changes become effective 30 days after posting unless otherwise specified.** **Your continued use of our website or services after changes become effective constitutes acceptance of the modified Privacy Policy.** If you do not agree to the modified Privacy Policy, you must: – Stop using our website and services – Notify us in writing at [[email protected]](mailto:[email protected]) **For existing clients:** Changes to this Privacy Policy do not affect the confidentiality protections of the attorney-client relationship, which are governed by attorney ethics rules and applicable law. Your engagement agreement remains in effect under its original terms unless separately amended.

16.4 Prior Versions

We maintain prior versions of this Privacy Policy. If you would like to review a previous version, please contact [email protected].

16.5 Review Regularly

**We encourage you to review this Privacy Policy periodically** at [www.pacificvalorlaw.com/privacy](http://www.pacificvalorlaw.com/privacy) to stay informed about how we protect your information. **It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.**

16.6 Consent to Changes

Should any changes affect processing activities performed on the basis of your consent, we shall collect new consent from you, where required by law.

17. STATE-SPECIFIC PRIVACY RIGHTS

This section provides additional information for residents of certain U.S. states with specific privacy laws.

17.1 California Residents

**A. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) / CALIFORNIA PRIVACY RIGHTS ACT (CPRA)**

California residents have specific rights under the CCPA/CPRA:

**Your California Privacy Rights:**

1. **Right to Know:** Request information about personal information collected, used, sold, or shared
2. **Right to Access:** Request access to your personal information
3. **Right to Deletion:** Request deletion of your personal information (subject to exceptions)
4. **Right to Correction:** Request correction of inaccurate personal information
5. **Right to Opt-Out:** Opt out of sale or sharing of personal information
6. **Right to Limit Use:** Request that we limit use of sensitive personal information
7. **Right to Non-Discrimination:** Not receive discriminatory treatment for exercising your rights
**Notice at Collection:**

**Categories of personal information collected:** Identifiers, demographics, commercial information, internet activity, financial information, professional information, and inferences drawn from this information.

**We do not collect sensitive personal information** except as necessary for legal representation services you request (such as medical information for disability claims).

**Sources:** We collect information directly from you, automatically through website use, and from third parties such as federal agencies and medical providers.

**Purposes:** Legal representation, website operation, communications, business operations, legal compliance, as described in Section 3.

**We do NOT sell your personal information.**

**We do NOT share your personal information for cross-context behavioral advertising.**
**How to Exercise Your Rights:**

To exercise your California privacy rights:

– **Email:** [[email protected]](mailto:[email protected])
– **Phone:** [Phone Number]
– **Mail:** [Mailing Address]

In your request, please state “California Privacy Rights Request” and provide:

– Your name, street address, city, state, and ZIP code
– Description of your request
– Attestation that you are a California resident

**Verification:** We will verify your identity before responding. You may need to provide information matching our records or government-issued ID.

**Authorized Agent:** You may designate an authorized agent to make a request on your behalf. We require written authorization and verification of both your identity and the agent’s authority.

**Response Time:** We will respond within 45 days (may extend to 90 days if complex).

**No Fee:** We do not charge a fee for up to two requests per year. We may charge a reasonable fee for excessive or repetitive requests.

**Appeals:** To appeal a decision, email [[email protected]](mailto:[email protected]) with subject line “Appeal Request” and explanation. We will respond within 30 calendar days.

**B. CALIFORNIA SHINE THE LIGHT LAW (CIVIL CODE § 1798.83)**

California residents may request information about disclosure of certain categories of personal information to third parties for their direct marketing purposes.

**To make a Shine the Light request:**

– **Email:** [[email protected]](mailto:[email protected])
– **Phone:** [Phone Number]
– **Mail:** [Mailing Address]
**Such requests must be submitted in writing.** We will provide a list of categories of personal information disclosed to third parties for direct marketing purposes during the immediately preceding calendar year, along with names and addresses of those third parties.

**You may make this request no more than once per calendar year.**

**Note:** We do not currently share personal information with third parties for their direct marketing purposes.

17.2 Virginia Residents (VCDPA)

**VIRGINIA CONSUMER DATA PROTECTION ACT** Virginia residents have specific rights under the VCDPA: **Your Virginia Privacy Rights:** 1. **Right to Know:** Confirm whether we process your personal data and access such data 2. **Right to Correction:** Correct inaccuracies in your personal data 3. **Right to Deletion:** Delete your personal data 4. **Right to Data Portability:** Obtain a copy of your personal data in a portable format 5. **Right to Opt-Out:** Opt out of: – Sale of personal data (we do not sell) – Targeted advertising (we do not engage in targeted advertising) – Profiling for legal/significant decisions (we do not engage in such profiling) **Categories of personal data we collect:** Identifiers and internet information **We do not collect sensitive data** except as necessary for legal services. **Sale of personal data:** We do NOT sell your personal data. **Targeted advertising:** We do NOT use your personal data for targeted advertising. **How to Exercise Your Rights:** To exercise your Virginia privacy rights: – **Email:** [[email protected]](mailto:[email protected]) – **Phone:** [Phone Number] – **Subject Line:** “Virginia Privacy Rights” **Verification:** We will verify your identity using commercially reasonable efforts. **Response Time:** We will respond within 45 days (may extend to 90 days if complex). **No Fee:** We do not charge a fee for up to two requests per year. **Appeals:** If we deny your request, you may appeal by emailing [[email protected]](mailto:[email protected]) with subject line “Appeal Request.” We will respond within 45 days. If your appeal is denied, you may contact the Virginia Attorney General to submit a complaint. **Non-Discrimination:** We will not discriminate against you for exercising your rights. However, if personal data is necessary to provide services, we may not be able to complete transactions without it.

17.3 Colorado Residents (CPA)

**COLORADO PRIVACY ACT** Colorado residents have specific rights under the CPA: **Your Colorado Privacy Rights:** 1. **Right to Access:** Confirm whether we process your personal data and access such data 2. **Right to Correction:** Correct inaccuracies in your personal data 3. **Right to Deletion:** Delete your personal data 4. **Right to Data Portability:** Obtain a copy of your personal data in a portable format 5. **Right to Opt-Out:** Opt out of: – Sale of personal data (we do not sell) – Targeted advertising (we do not engage in targeted advertising) – Profiling for legal/significant decisions (we do not engage in such profiling) **Categories of personal data we collect:** Identifiers and internet information **We do not collect sensitive data** except as necessary for legal services. **Sale of personal data:** We do NOT sell your personal data. **Targeted advertising:** We do NOT use your personal data for targeted advertising. **Universal Opt-Out Mechanism – Global Privacy Control (GPC):** If you want to opt out of sale of personal data or targeted advertising via a user-enabled global privacy control: – You can use the Global Privacy Control (GPC) – We will abide by GPC requests – GPC is a setting or extension in your browser or mobile device – Download and enable GPC via a participating browser or browser extension – More information: https://globalprivacycontrol.org/ – More information: https://globalprivacycontrol.org/ **How to Exercise Your Rights:** To exercise your Colorado privacy rights: – **Email:** [[email protected]](mailto:[email protected]) – **Phone:** [Phone Number] – **Privacy Choices Link:** [Link on website if available] – **Subject Line:** “Colorado Privacy Rights” **Verification:** We will verify your identity using commercially reasonable efforts. **Response Time:** We will respond within 45 days (may extend to 90 days if complex). **No Fee:** We do not charge a fee for up to two requests per year. **Appeals:** If we deny your request, you may appeal by emailing [[email protected]](mailto:[email protected]). We will respond within 45 days. If your appeal is denied, you may contact the Colorado Attorney General to submit a complaint.

17.4 Connecticut Residents (CTDPA)

**CONNECTICUT DATA PRIVACY ACT**

Connecticut residents have specific rights under the CTDPA:

**Your Connecticut Privacy Rights:**

1. **Right to Access:** Confirm whether we process your personal data and access such data
2. **Right to Correction:** Correct inaccuracies in your personal data
3. **Right to Deletion:** Delete your personal data
4. **Right to Data Portability:** Obtain a copy of your personal data in a portable format
5. **Right to Opt-Out:** Opt out of:
– Sale of personal data (we do not sell)
– Targeted advertising (we do not engage in targeted advertising)
– Profiling for legal/significant decisions (we do not engage in such profiling)
**Categories of personal data we collect:** Identifiers and internet information

**We do not collect sensitive data** except as necessary for legal services.

**Sale of personal data:** We do NOT sell your personal data.

**Targeted advertising:** We do NOT use your personal data for targeted advertising.

**Universal Opt-Out Mechanism – Global Privacy Control (GPC):**

We abide by Global Privacy Control (GPC) requests. More information: https://globalprivacycontrol.org/

**How to Exercise Your Rights:**

To exercise your Connecticut privacy rights:

– **Email:** [[email protected]](mailto:[email protected])
– **Phone:** [Phone Number]
– **Privacy Choices Link:** [Link on website if available]
– **Subject Line:** “Connecticut Privacy Rights”

**Verification:** We will verify your identity using commercially reasonable efforts.
**Response Time:** We will respond within 45 days (may extend to 90 days if complex).

**No Fee:** We do not charge a fee for up to one request per year.

**Appeals:** If we deny your request, you may appeal by emailing [[email protected]](mailto:[email protected]). We will respond within 45 days. If your appeal is denied, you may contact the Connecticut Attorney General to submit a complaint.

17.5 Utah Residents (UCPA)

UTAH CONSUMER PRIVACY ACT
Utah residents have specific rights under the UCPA:
Your Utah Privacy Rights:
1. Right to Access: Confirm whether we process your personal data and access such data
2. Right to Deletion: Delete your personal data
3. Right to Data Portability: Obtain a copy of your personal data in a portable format
4. Right to Opt-Out: Opt out of:
  • Sale of personal data (we do not sell)
  • Targeted advertising (we do not engage in targeted advertising)
Categories of personal data we collect: Identifiers and internet information We do not collect sensitive data except as necessary for legal services.
Sale of personal data: We do NOT sell your personal data.
Targeted advertising: We do NOT use your personal data for targeted advertising.
How to Exercise Your Rights:
To exercise your Utah privacy rights:
Verification: We will verify your identity using commercially reasonable efforts. We may retain your email address to respond to your request.
Response Time: We will respond within 45 days (may extend to 90 days if complex).
No Fee: We do not charge a fee for up to one request per year.

18. CONTACT INFORMATION

18.1 Privacy Questions or Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:


Privacy Inquiries:
Phone Number

Email
Address

6-10-11 Matsumoto, Okinawa City, Okinawa 904-2151, Japan

18.2 General Contact Information

Pacific Valor Law Principal Office:
Website: [www.pacificvalorlaw.com]
Business Hours: [Hours] Japan Standard Time (JST) | UTC+9

18.3 Specific Inquiries

For specific privacy matters:

18.4 Regulatory Contacts

For New Jersey Bar Inquiries:
New Jersey State Bar Association

One Constitution Square

New Brunswick, NJ 08901-1520

Phone: (732) 249-5000

Website: [www.njsba.com](http://www.njsba.com/)

For California Privacy Inquiries:
California Attorney General’s Office

Privacy Enforcement and Protection Unit

Website: oag.ca.gov/privacy

For Virginia Privacy Inquiries:
Office of the Attorney General

Consumer Protection Section

Website: [www.oag.state.va.us]

For Colorado Privacy Inquiries:
Colorado Attorney General’s Office

Website: coag.gov

For Connecticut Privacy Inquiries:
Office of the Attorney General

Website: portal.ct.gov/AG

For Utah Privacy Inquiries:
Utah Division of Consumer Protection

Website: consumerprotection.utah.gov

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